Data Deletion Policy

Effective date: May 20, 2025 · Last updated: May 20, 2025

You have the right to delete your data at any time. This page explains what data we hold, how to request deletion, and what the process looks like from start to finish.

1. Your Right to Delete

Mobo Technology LLC respects your right to control your personal data. You can request the deletion of your account and all associated personal data at any time, for any reason, without penalty. This right applies to all users regardless of location.

EU/EEA users also have this right enshrined under the General Data Protection Regulation (GDPR) Article 17 — the "right to erasure." California residents have an equivalent right under the California Consumer Privacy Act (CCPA/CPRA).

2. What Gets Deleted

When your account is deleted, the following personal data is permanently removed from our systems:

Permanently Deleted

Account Data

Email address
Display name & profile photo
Account preferences & settings

Permanently Deleted

Session & Progress Data

All voice session transcripts
Conversation history
CEFR scores & progress
Session metadata

Permanently Deleted

Subscription Data

Subscription status & history
Purchase records (our copy)
Premium entitlement flags

May Be Retained

Aggregated & Legal Data

Anonymized usage statistics (not linked to you)
Records required by law or to resolve disputes
Crash report data (auto-purged after 90 days)

Account deletion is permanent and irreversible. Once deleted, your session history, progress, and subscription entitlements cannot be recovered. If you have an active paid subscription, cancel it through your app store before deleting your account.

3. How to Delete Your Account In-App

The fastest way to delete your data is directly within the SpeakDaily app:

Open the SpeakDaily app and go to your Profile tab.
Tap the Settings (gear) icon in the top right.
Scroll down to Account and tap Delete Account.
Confirm the deletion when prompted. Your account and all data will be queued for removal.

Deletion from our active Firestore database occurs immediately upon confirmation. Full removal from all backup systems is completed within 30 days.

4. Request Deletion by Email

If you cannot access the app or prefer to submit a deletion request by email, contact us at:

support@mobotechnology.com

Please include the following in your email:

Subject line: "Account Deletion Request"
The email address associated with your SpeakDaily account
Your name (as used in the app, if different)

We may ask you to verify your identity before processing the request to prevent unauthorized deletions.

We will acknowledge your deletion request within 5 business days and complete the deletion within 30 days of verification. We will send a confirmation email once your data has been removed.

5. What We Cannot Delete

In limited circumstances, we may be required to retain certain data even after an account deletion request:

Legal obligations: If we are required by law, regulation, or court order to retain specific records
Dispute resolution: If there is an unresolved dispute, complaint, or investigation involving your account
Fraud prevention: Minimal records needed to prevent repeat violations of our Terms of Service
Anonymized aggregates: Statistical data that has been fully anonymized and cannot be re-linked to you

We will inform you if any of these exceptions apply to your deletion request.

6. Subscription Cancellation vs. Account Deletion

These are two separate actions:

Cancelling your subscription stops future billing but keeps your account and data intact. Manage this through your App Store or Google Play subscription settings.
Deleting your account permanently removes all your data from SpeakDaily. It does not automatically cancel a subscription — you must cancel through your app store separately to stop charges.

7. Data Held by Third Parties

Some data associated with your use of SpeakDaily is held by third-party service providers. Deleting your SpeakDaily account removes our copy of your data, but you may also wish to review the policies of:

Google / Firebase — for any data processed through Firebase Auth or Analytics
Apple App Store / Google Play — for purchase receipts and transaction records

We do not control third-party data and cannot action deletion requests on their behalf. Please contact those services directly if needed.

8. Contact Us

For any questions about data deletion or to submit a deletion request:

Mobo Technology LLC
support@mobotechnology.com
speakdaily.live

See also our Privacy Policy for a full description of how we collect and use your data.